Premiere Classe le Mans Ouest - UNIVERSITÉ

The self service check in times were not explained fully when booking. The reception was unmanned on arrival. The check in machine didn’t recognise I had already paid. I had to pay again for the full stay. Very poor.

酒店在城市邊沿，但附近有麥當勞和披薩店，我去家樂福買了東西吃。定位地點不是很對，要走南邊的一條路深入酒店停車場才是，如果走地圖上的主路過去，要多繞七公里。房間提供基本設施，高低床讓空間還可以，算是基本的睡眠系統。但你追求舒適那肯定是不可能的。

Passage éclair en famille pour un tournoi sportif mais hotel très bien situé avec restauration proche

Ci vorrebbe qualche indicazione stradale in più, specialmente per quando si arriva di notte. Reception valida e molto accogliente. Camera: andrebbe migliorata la manutenzione, piuttosto scarsa. Peccato perché così non valorizza la pulizia che è buona. Colazione con buon rapporto qualità/prezzo.

This is a VERY basic budget hotel. The room had a bad odour and the bathroom smelled of urine. The bed was clean and comfortable enough but the room was very dated and in need of a serious makeover. I would not recommend this hotel.

Stayed here for the Le Mans 24 Hours…..has got everything you need. Secure car parking, air conditioning, very efficient, welcoming staff and it is very close to the tram. Ideal hotel for the race enthusiast.

Receptionist was extremely rude, refused to allow a 25min earlier check in and forced me another guest to wait inside in 30 degree heat and humidity. I was told I “may not wait in the bank when it is closed so why would I believe I could wait in a hotel when it is closed”. This occurred during an event attended by 325 000 people - one would assume flexibility by staff as guests arrive from all around the world. Amenities were basic: no hairdryer, no USB ports to charge devices, no mirror in the room suitable for hair and makeup other than in the bathroom, towels were threadbare and randomly given 1 or 2, sheets are not changed daily under the guise and convenient excuse of being “environmentally conscious”. Breakfast is all processed food and beverages with no healthy options of whole foods. An altogether unpleasant stay. The receptionist set the tone for an unwelcome environment.

Normally the 1er class hotels are average quality. But this one was terrible. The room felt damp and cold, no spare blankets so spent the night shivering. To top it off we found bed bugs in our room...!

Réservé quelques jours plus tôt sur internet pour une nuit. Quand nous sommes arrivés le soir de la réservation l'employé nous a pas laissé le choix de repayer pour avoir notre chambre. Le lendemain matin sa collègue voit l'erreur de l'employé de la veille. Nous devons être remboursés mais nous sommes dimanche matin et seule la directrice fait cette manipulation. Depuis un mois nous attendons toujours le remboursement malgré mes appels répétés à cet hotel mais avec une directrice injoignable !!!!